We want you to have a smooth and worry-free shopping experience at linenordt.shop.
If you need to return or request a refund after receiving your order, please read the following rules before submitting your application.
- Return Eligibility
Most items can be returned after receiving your order, provided the following conditions are met:
The item is in its original condition.
No obvious signs of use.
No damage caused by the customer.
All accessories are complete.
Original packaging (if applicable).
Return requests must be submitted within the specified period after receiving the item. Late requests may not be processed.
- Return Request Time
Customers can usually submit a return request within 30 calendar days of receiving the item.
To ensure efficient processing, please contact us as soon as possible after discovering any issues.
- Non-Returnable Situations
Returns or refunds may not be supported in the following situations:
The item has been visibly used.
Damage caused by the customer or cleaning.
Missing important accessories.
Exceeding the return request period.
Incorrect address provided due to personal reasons.
Returned because no one was there to sign for the package.
If there are any abnormalities in the order, we will review the case according to the specific circumstances. 4. Damaged or Incorrect Items
If you receive:
Wrong item
Item damaged in transit
Item with obvious quality problems
Please contact us within 48 hours of receiving the package and provide:
Order number
Description of the problem
Product photos
Photos of the package outer packaging (if applicable)
After approval, we will arrange a refund, reshipment, or other processing solution based on the situation.
- Refund Processing
After the refund is approved, the funds will usually be returned to your original payment account.
Processing time is generally as follows:
Return review: 1–5 business days
Refund processing: 3–10 business days
Bank or payment institution arrival time: Depends on the payment platform
Actual arrival time may vary depending on the bank system or payment channel.
- Return Shipping
For returns due to personal reasons:
Return shipping costs are usually borne by the buyer.
If a return is due to the following:
Wrong item sent
Item with quality problems
Severe damage during transportation
After verification, we may bear the corresponding return shipping costs. Unauthorized returns may not be accepted.
- Exchange Requests
Currently, some orders support exchange requests.
If you need to change the size, color, or other options, please contact customer service to confirm inventory and processing methods.
- Order Cancellation
Orders can usually be cancelled before they enter the shipping process.
If the order has already been processed or shipped, it may not be directly cancelled and will need to be processed according to the return procedure.
- Return Address
The return address will be provided by customer service based on the order details.
Please do not send the item directly to the sender’s address on the package, as this may affect the efficiency of return processing.