1. How long does it take for my order to be processed after I place it?

Most orders will be processed within 1-3 business days. Processing time may be slightly longer during peak periods.

  1. Can I modify my order information after placing it?

If the order has not yet entered the shipping stage, you can usually request to modify some information. Please contact customer service as soon as possible.

  1. Can I cancel my order?

Unshipped orders can usually be cancelled. If the order has entered the processing or shipping stage, you may need to apply for a return.

  1. Do you support international shipping?

Yes, linenordt.shop supports international shipping to multiple countries and regions.

  1. How long does international shipping take?

International orders usually take 10-15 business days to arrive, but the exact time will vary depending on the region and logistics situation.

  1. Why hasn’t the tracking information been updated yet?

There may be delays in tracking information synchronization, especially during international shipping or customs processing, which is normal.

  1. How long will it take to receive tracking information after placing my order?

After your order is shipped, the system will usually update the tracking status shortly.

  1. How is shipping calculated?

Shipping costs are automatically calculated based on the delivery location, order weight, and delivery method.

  1. Are there any free shipping promotions?

Please refer to the checkout page for details.

  1. What should I do if I receive the wrong item?

Please contact customer service within 48 hours of receiving your package and provide relevant photos and order information.

  1. What should I do if the goods are damaged during transportation?

If you receive damaged goods, please keep the packaging and contact us immediately. We will assist you in handling the situation.

  1. Can I apply for a return?

Orders that meet the return policy requirements can submit a return request within the specified time.

  1. How long does it take for a refund to arrive?

After the refund is approved, it usually takes 3–10 business days to return the funds to the original payment account.

  1. Why hasn’t my refund shown up yet?

Processing times may vary between different banks or payment platforms, resulting in different arrival times for funds.

  1. Who bears the return shipping costs?

For returns due to personal reasons, the buyer usually bears the return shipping costs.

  1. How do I check my order status?

You can check the current status of your order through the logistics information or by contacting customer service.

  1. Why was my order cancelled?

Orders may be cancelled due to inventory discrepancies, payment failures, or system risk assessments.

  1. Do I need to create an account to place an order?

In most cases, you can complete a purchase without registering an account.

  1. Which payment methods are supported?

The website usually supports a variety of common online payment methods; please refer to the checkout page for details.

  1. What should I do if payment fails?

We recommend checking your payment information, account balance, or trying a different payment method.